Terms & Conditions
Effective date: 22 July 2026
1. About these Terms
These Terms & Conditions (“Terms”) govern purchases of products and services supplied by DC2AC Pte. Ltd., trading as DC2AC (“DC2AC”, “We”, “Us” or “Our”).
They apply to orders placed through dc2ac.co.uk, other websites or online marketplaces operated by or on behalf of DC2AC, and direct quotations or sales channels, unless a separate written agreement applies.
By placing an Order, you agree to these "Terms". Please read them together with the product information and the policies published on our website, including our Shipping Information, Returns, Cancellations & Refund Policy, Warranty Information, Safety & Installation Information, Installation & Independent Service Provider Information, Privacy Policy and Cookie Policy.
These documents are intended to be read together. Where a topic is addressed in more than one document, each document should be interpreted consistently with the others.
Nothing in these "Terms" limits or excludes any rights that cannot lawfully be excluded or restricted.
2. About DC2AC
DC2AC is a trading name of:
DC2AC Pte. Ltd.
Registered in Singapore under UEN 202543602W
Registered office: 51 Goldhill Plaza, #07-07, Singapore 308900
Email: enquiries@dc2ac.co.uk
DC2AC supplies a curated portfolio of battery energy storage and related products, services and technologies to consumers, installers, wholesalers and other business customers.
In addition to supplying Products, DC2AC provides Product Guidance and Decision Support Tools to assist Customers in evaluating products and making informed purchasing decisions.
Unless we expressly agree otherwise in writing, DC2AC supplies Products and Product Guidance but does not provide installation, electrical design, project management, engineering consultancy or regulatory approval services.
3. Definitions
“Business Customer” means a customer acting wholly or mainly for purposes relating to its trade, business, craft or profession.
“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
“Customer” or “You” means the person or organisation purchasing from DC2AC.
"Decision Support Tool" means any questionnaire, calculator, configurator, report, digital tool or other system made available by or on behalf of DC2AC to assist Customers in evaluating Products or services.
“Independent Service Provider” means an installer, electrician, contractor, consultant or other service provider who is not employed by DC2AC.
“Order Confirmation” means our written acceptance of your order.
"Product Guidance" means information, assessments, comparisons, indicative configurations, reports or other assistance provided by or on behalf of DC2AC to help Customers make informed decisions about Products, services or related technologies.
“Products” means physical goods supplied by DC2AC, including battery energy storage systems, batteries, inverters, monitoring equipment, accessories, replacement parts and other related hardware.
“Special Order” means a product procured, manufactured, configured or customised specifically for a customer and identified by DC2AC as a special or non-standard order.
4. Product Portfolio and Information
DC2AC offers a curated portfolio. We do not claim to sell or compare every product available in the wider market.
We take reasonable care to ensure that descriptions, specifications, prices and images are accurate when published. Manufacturers may change hardware, firmware, software, appearance, accessories, packaging or specifications without prior notice. Images are illustrative and colours or finishes may vary.
Minor manufacturer changes that do not materially alter the product’s intended function do not constitute a defect.
Product information is provided to assist purchasing decisions and is not a substitute for a site assessment, electrical design or professional installation advice.
5. Product Guidance and Decision Support Tools
Product Guidance and Decision Support Tools are provided to assist purchasing decisions using:
- information supplied by you or on your behalf;
- information available to DC2AC at the relevant time;
- assumptions used in the assessment; and
- Products available through DC2AC at that time.
They are not intended to be independent comparisons of the entire market and do not constitute engineering, electrical, financial, investment, legal or regulatory advice.
They do not guarantee suitability, compatibility, savings, payback, future performance, regulatory approval or that a particular Product is the only or best available solution.
You are responsible for ensuring that information supplied to DC2AC is accurate, complete, current and not misleading. You must promptly tell us about material changes that may affect Product selection, compatibility, pricing or expected performance.
Where the information provided, Product availability or relevant circumstances change, earlier Product Guidance, indicative outputs or quotations may no longer remain valid.
6. Customer Responsibilities
You are responsible for:
- reviewing Product information, quotations and Order Confirmations before purchase;
- ensuring the selected Products meet your requirements;
- ensuring any information provided to DC2AC, including information used for Product Guidance or Decision Support Tools, remains accurate and complete before the Order is accepted;
- ensuring the property, electrical installation and proposed installation location are safe, suitable and compliant with applicable requirements;
- obtaining any landlord, planning, grid, utility, network operator, insurance or other approval required for installation or use;
- arranging professional installation and commissioning where required;
- following manufacturer instructions for storage, installation, commissioning, operation and maintenance; and
- keeping your contact and delivery information accurate.
A site survey, where requested or required, is a separate service and its cost is borne by the Customer unless we expressly agree otherwise in writing.
7. Professional Installation
Certain Products must be installed, commissioned, maintained or repaired only by suitably qualified and competent persons authorised to perform that work under the laws and technical requirements of the country of installation.
Products requiring professional installation must not be installed, commissioned, modified or repaired by an unqualified person or through do-it-yourself installation.
You are responsible for selecting and engaging a suitably qualified and competent installation professional. Improper or unlawful work may cause injury, property damage, Product damage, poor performance, regulatory non-compliance and loss of warranty protection.
To the fullest extent permitted by law, DC2AC is not responsible for consequences arising from installation, commissioning, modification, maintenance or repair performed otherwise than in accordance with applicable law and manufacturer requirements.
We may refuse Product Guidance or support where we reasonably believe it would facilitate unsafe, unlawful or non-compliant installation or use.
8. Independent Service Providers
DC2AC may provide details of Independent Service Providers for your convenience.
Unless we expressly agree otherwise in writing:
- they operate as independent businesses and are not our employees, agents or representatives;
- you contract with and pay them directly;
- they are responsible for their quotations, work, workmanship, commissioning, regulatory compliance and services; and
- DC2AC is not a party to your contract or dispute with them.
Any installation cost indicated by DC2AC is an estimate for budgeting only unless expressly included in a DC2AC Order Confirmation.
You remain responsible for deciding whether an Independent Service Provider is suitable for your requirements and for entering into any agreement with that provider.
9. Quotations and Orders
Unless stated otherwise, quotations:
- are based on information available when issued;
- do not reserve stock;
- are valid only for the stated period;
- may be revised before acceptance if availability, freight, exchange rates, taxes, duties, requirements or other material circumstances change; and
- do not constitute acceptance of an Order.
Your Order is an offer to purchase. An automated acknowledgement, payment authorisation or payment receipt does not by itself mean we have accepted it.
A binding contract is formed only when we issue an Order Confirmation or otherwise accept the Order in writing.
Before accepting an Order, we may request additional information, correct an error, propose an amendment or decline the Order. Reasons may include unavailable stock, incorrect pricing, incomplete information, suspected fraud, technical incompatibility, legal restrictions or circumstances beyond our reasonable control.
If we decline an Order after receiving payment, we will refund the amount received through the original payment method unless otherwise agreed.
10. Prices, Promotions and Payment
Prices may change before an Order is accepted. Taxes, delivery charges, customs duties, installation and other charges are included only where expressly stated.
Promotions apply only to eligible Orders placed and accepted during the stated promotional period. Orders placed before a promotion begins or after it ends are not eligible, and DC2AC is not required to apply discounts or benefits retrospectively.
Promotions may have additional eligibility rules, may not be combined unless stated and may be amended or withdrawn where reasonably necessary. This does not affect statutory cancellation or other mandatory rights.
Unless agreed otherwise in writing (including under an approved Business Customer credit facility), payment must be received before dispatch of Products or before services begin.
Where a Business Customer has been granted approved credit terms, payment shall be made in accordance with those agreed terms. DC2AC reserves the right to suspend dispatch, services or further deliveries where payment becomes overdue, a credit facility is suspended or withdrawn, or where DC2AC reasonably believes there is a material risk of non-payment.
Payments or financing may be provided by independent payment or credit providers and may be subject to their separate terms. DC2AC is not the lender unless expressly stated.
If payment is declined, reversed, charged back or remains outstanding, we may suspend or cancel the supply of Products, services or other performance to the extent permitted by law.
11. Special Orders
We may require full payment or a deposit for a Special Order.
Unless applicable law requires otherwise, any deposit or advance payment made for a Special Order becomes non-refundable once procurement, manufacture, configuration, customisation or other work specific to that Order has commenced.
Requested changes after work has started are subject to our written agreement and may change the price or delivery date.
Consumer cancellation rights may not apply to goods made to the Consumer’s specifications or clearly personalised, where the applicable law provides an exemption.
12. Availability and Substitutions
Products are subject to availability and may be introduced, updated, changed, replaced or withdrawn from our Product Portfolio.
If a Product becomes unavailable after acceptance but before delivery, we may offer an alternative, agree to a revised delivery date or cancel the affected part of the Order and refund the amount paid for it.
We will not substitute a materially different Product without your agreement.
13. Delivery and Collection
Delivery dates are estimates unless expressly guaranteed in writing.
We are not responsible for delays caused by events outside our reasonable control, including manufacturer, supplier, carrier, port, customs, utility or governmental delays.
You are responsible for accurate delivery details, access arrangements and having an authorised person available where required. Reasonable additional transport, storage, failed-delivery, redelivery or administration costs caused by incorrect information, refusal of delivery or customer-requested delay may be charged to you.
Installation scheduling is your responsibility and does not delay our right to dispatch Products in accordance with the Order Confirmation. Products delivered before installation must be stored safely and in accordance with manufacturer requirements.
For collections, risk passes when the Products are collected by you, your nominated carrier or any person authorised by you to collect them.
14. Inspection, Risk and Ownership
You should inspect the Products as soon as reasonably practicable after delivery or collection.
Any visible transit damage, shortages or incorrect Products should be reported to DC2AC without undue delay, together with reasonable supporting information, such as photographs where appropriate. Prompt notification assists DC2AC in investigating transport-related issues and does not affect any statutory rights.
Risk
For Consumer Customers, risk in the Products passes when the Consumer, or a person identified by the Consumer, takes physical possession of the Products, except where applicable law provides otherwise.
For Business Customers, risk passes upon delivery or collection in accordance with the agreed delivery terms.
Once risk has passed, the Customer is responsible for the Products, including their safe handling, storage, security and protection against loss, theft or damage, regardless of whether ownership has transferred.
Ownership (Retention of Title)
Ownership of the Products remains with DC2AC until DC2AC has received full cleared payment for all sums due in respect of those Products.
The retention of ownership by DC2AC does not affect the transfer of risk under this section.
Until ownership has transferred, the Customer must:
- take reasonable care of the Products;
- not remove, alter or obscure any serial numbers, identification labels or markings;
- not sell, pledge, charge or otherwise dispose of the Products without DC2AC's prior written consent, except where expressly permitted under a separate written agreement; and
- immediately notify DC2AC if the Products are lost, stolen, seized or become the subject of any insolvency, enforcement or similar proceedings.
For Business Customers, DC2AC reserves the right, where permitted by applicable law, to recover Products for which full payment has not been received.
Nothing in this section affects any statutory rights available to Consumer Customers under applicable law.
15. International and Business Sales
Products may be fulfilled from warehouses, manufacturers or logistics providers in different countries.
Products may also be supplied directly from manufacturers or authorised fulfilment partners where appropriate.
For international Orders, the quotation or Order Confirmation will state the agreed delivery basis, taxes, duties and freight responsibilities where applicable. Business sales may also refer to an agreed Incoterm.
Unless expressly agreed otherwise, you are responsible for confirming that Products may lawfully be imported, installed, possessed and used in the destination country and for obtaining local approvals after delivery.
Negotiated B2B quotations, distributor agreements, credit terms or other written commercial agreements prevail over these Terms to the extent of any inconsistency.
16. Marketplaces
Where an Order is placed through a third-party marketplace, that marketplace’s mandatory payment, cancellation, dispute, delivery or customer-protection procedures may also apply.
These Terms continue to apply to the extent they do not conflict with mandatory marketplace requirements or applicable law.
17. Accounts and Communications
If Customer accounts are offered, you are responsible for keeping credentials secure and notifying us promptly of suspected unauthorised access.
We may suspend access where reasonably necessary for security, fraud prevention, legal compliance or protection of our systems.
We may communicate using email, telephone, messaging services, customer portals or other reasonable communication channels.
18. Product Support, Firmware and Warranty Assessment
Where Products have been installed, Customers should normally contact their installer first for installation, commissioning, configuration, usage and initial fault diagnosis.
Where an installation or usage issue has been reasonably excluded and a Product fault remains suspected, DC2AC will assist in accordance with the applicable warranty process.
Unless expressly agreed otherwise in writing, firmware or software updates after delivery are the responsibility of the Customer or the person commissioning and maintaining the Product. We do not guarantee that warehouse stock will contain the latest firmware available on the eventual installation date.
If a returned Product is found not to have a fault covered by the applicable warranty, we may recover reasonable inspection, testing, transport, storage and administration costs from the party responsible for requesting the assessment, where permitted by law. We will explain the assessment outcome where reasonably practicable.
19. Warranty and Statutory Rights
Products may be covered by a manufacturer’s warranty, a DC2AC warranty or both. The applicable terms are stated on the Product page, in accompanying documentation or in our Warranty Information.
Warranty coverage may be affected by incorrect installation or commissioning, unauthorised modification or repair, misuse, neglect, accident, unsuitable storage, operation outside specified conditions or failure to follow instructions.
A commercial warranty is additional to, and does not replace, mandatory statutory rights. UK Consumers are entitled to goods that conform to the contract, including applicable requirements of satisfactory quality, fitness for a disclosed purpose and correspondence with description.
20. Cancellations, Returns and Refunds
Consumer cancellation, return and refund rights are explained in our Returns & Refund Policy.
Where applicable, Customers should also follow any return authorisation procedure notified by DC2AC to help ensure returned Products are handled safely and efficiently.
Nothing in these Terms removes any mandatory right to cancel a distance contract or any remedy for Products that are faulty, misdescribed or otherwise fail to conform to the contract.
Business Customer returns require our prior written agreement unless the Products are defective or the parties have agreed otherwise.
21. Digital and Third-party Services
DC2AC may provide access to, facilitate access to or integrate with digital services supplied by DC2AC or independent third parties.
Unless expressly stated otherwise, third-party services are supplied under the third party’s terms and privacy notice. DC2AC is not responsible for their continuing availability, functionality, security, pricing or performance.
Any future subscription, software, connected or monitoring service may be subject to additional service-specific terms that must be accepted before use.
22. Intellectual Property and Acceptable Use
Website content, Product Guidance, Decision Support Tools, reports, designs, software, text, images, trademarks, logos and documentation are owned by DC2AC or the relevant rights holder.
Purchase of a Product does not transfer ownership of intellectual property.
You may use supplied materials only for lawful purchase, installation, operation, maintenance or evaluation of the relevant Product or service.
You must not unlawfully copy, distribute, publish, scrape, reverse engineer, decompile, interfere with or gain unauthorised access to our content, software, tools, systems or data.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory Consumer rights, or any liability that cannot lawfully be excluded or limited.
For Consumers, DC2AC is responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses suffered by a Consumer.
For Business Customers, to the fullest extent permitted by law:
- DC2AC is not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, business, goodwill, opportunity or data; and
- unless a separate written agreement states otherwise, DC2AC’s total aggregate liability arising from an Order shall not exceed the amount paid or payable to DC2AC for the Products or services giving rise to the claim.
DC2AC is not responsible, to the extent permitted by law, for loss caused by inaccurate or incomplete Customer information; third-party installation, commissioning, maintenance or repair; failure to follow instructions; unauthorised modification; improper storage or use; third-party Products and services; changes to tariffs, incentives or regulations; grid or utility decisions; or events beyond our reasonable control.
24. Events Beyond Our Control
We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, war, terrorism, industrial disputes, epidemics, governmental action, sanctions, supply shortages, carrier disruption, port or customs delay, utility failure or cybersecurity incidents affecting critical systems.
We will take reasonable steps to minimise the effect. If the event materially prevents performance for an extended period, either party may have rights to cancel the affected unperformed part of the Order, subject to applicable law.
25. Changes to these Terms
We may update these Terms for future transactions to reflect legal, operational, product or service changes.
The version in effect when we accept an Order applies to that Order, unless applicable law or a written agreement requires otherwise.
26. General
If any provision is unlawful or unenforceable, the remaining provisions remain effective.
A delay or failure to enforce a right is not a waiver of that right.
You may not transfer your contractual rights or obligations without our written consent, except where applicable law permits. We may transfer our rights or obligations as part of a business transfer, restructuring or assignment, provided this does not reduce a Consumer’s mandatory rights.
No person other than the parties has a right to enforce these Terms, except where applicable law expressly provides otherwise.
These Terms, the Order Confirmation and incorporated policies together form the agreement for the relevant Order, subject to any separate written agreement.
27. Governing Law and Disputes
For Consumers, these Terms do not deprive you of mandatory protections under the law of the country in which you habitually reside. You may bring proceedings in any court that has jurisdiction under applicable Consumer law.
For Business Customers, unless the Order Confirmation or a separate written agreement states otherwise, these Terms and any non-contractual dispute are governed by Singapore law and the courts of Singapore have exclusive jurisdiction.
Before commencing proceedings, both parties should attempt in good faith to resolve the matter through direct communication.
28. Contact
Questions about these Terms may be sent to:
Email: enquiries@dc2ac.co.uk
Postal address: 51 Goldhill Plaza, #07-07, Singapore 308900